From Pages to Directors, this program is aimed at any staff member in the library who interacts with patrons. Being able to provide good RA service from any desk in the library will help staff communicate effectively and ensure satisfied patrons. Using her “Ten Rules of Basic RA Service" as a guide," Becky Spratford will show you how to help any patron find their next great read. It's not as hard as you think. This webinar is sponsored by IFLS, MCFLS, NWLS, OWLS, SCLS, and SEWI. Register here.
Thursday, February 25, 2016 - 09:00